Support System
Building a Strong Foundation for Success
Level 1
Level 1 assistance is the most basic form of support, typically given by IT support personnel with little expertise in technical difficulties.
Level 2
Level 2 technicians assist Level 1 personnel in taking queries. This sort of assistance is mostly concerned with rigorous troubleshooting and backend analysis.
Level 3
Level 3 support necessitates subject matter experts (SMEs). Experts, such as architects, engineers, and creators, are among the level 3 support crew.
Level 1
Basic help desk
Level 2
In-depth technical support
Level 3
Expert product and service support
