When you contact the seller or shipping company, provide them with the updated shipping address details,  such as the recipient's name, street address, city, state or province, postal or ZIP code, and any additional delivery instructions if necessary.

We provide guidelines for packaging items of varying sizes and weights. Customers are encouraged to use appropriate packaging materials and methods to ensure the safe and secure transportation of their item.

The shipping company may conduct thorough search efforts to locate the lost package. This can include searching through sorting facilities, warehouses, and delivery vehicles, as well as working with partner carriers and local authorities if necessary.